1. Information We Collect
We collect information from users in various ways to enhance their experience and improve our services. This information may include:
A. Personal Information
We collect personal information you voluntarily provide when:
- Registering for an account on our website
- Placing an order
- Subscribing to our newsletter
- Contacting our customer service team
- Participating in promotions, surveys, or interactive features
Examples of personal data we may collect include but are not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (securely processed by third-party providers)
- Account login credentials
B. Non-Personal Information
We also automatically collect non-personal data when you interact with our website, such as:
- Browser type and version
- IP address and geolocation data
- Device type and operating system
- Referral source (how you accessed our site)
- Browsing behavior, including pages visited and time spent on each page
This data helps us analyze trends, improve site functionality, and enhance the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing:
- Verifying and processing payments
- Arranging shipments and order confirmations
- Handling returns, refunds, or exchanges
- Customer Service Improvement:
- Responding to inquiries and support requests
- Customizing the user experience based on preferences
- Website Functionality Enhancement:
- Maintaining security and fraud prevention
- Conducting data analysis to improve products and services
- Personalizing content, advertisements, and recommendations
- Communication with You:
- Sending emails related to orders and account activities
- Providing updates on promotions, new products, and special offers (if subscribed)
- Informing users about policy updates and website changes
3. Sharing Your Information
We do not sell, rent, or trade your personal data with third parties. However, we may share your information with the following entities in specific cases:
- Service Providers and Partners:
- Third-party payment processors for secure transactions
- Shipping and logistics companies for order fulfillment
- IT service providers for website hosting and maintenance
- Legal Obligations and Compliance:
- When required by law or regulations
- To protect our rights, privacy, safety, and property
- To prevent fraudulent activities and security threats
- Business Transfers:
- In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
4. Data Security
We implement reasonable security measures to protect your personal data, including:
- Secure Socket Layer (SSL) encryption for transactions
- Regular security audits and vulnerability assessments
- Restricted access to personal information for authorized employees only
- Secure storage of sensitive data using encryption technologies
Despite our efforts, no security measure is 100% foolproof, and we cannot guarantee complete data security.
5. Your Rights and Choices
You can control your personal information through:
- Accessing and Updating Your Information: Modify your account details anytime.
- Deleting Your Account: Request data deletion by contacting us.
- Opting Out of Marketing Emails: Unsubscribe using the link in the email footer.
- Restricting or Objecting to Processing: Request limitations on how we process your data.
For any data access, modification, or deletion requests, please contact us at info@hyphen.sa.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, including:
- Essential Cookies: Required for core website functions (e.g., login and shopping cart).
- Performance Cookies: Help us analyze user behavior and improve performance.
- Marketing Cookies: Track user interactions to provide relevant advertisements.
You can manage cookie preferences via your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal data.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. If significant updates occur, we will notify users via email or a Website notice.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@hyphen.sa
Phone: +966 50 605 2955