Skip to Content

Terms of Use

1- Introduction2- Definitions3 -  User Eligibility 4 - Account Registration and Security 5 -  Use of Services 6 - Orders and Payments7- Pricing, Taxes, and Fees8 - Shipping and Delivery9 - Returns and Refunds10 - Intellectual Property11 - Limitation of Liability12 - Modification of Terms13 - Account Suspension and Termination14 - Governing Law15 - Contact Information

1- Introduction

Welcome to Hyphen ! These Terms of Use ("Agreement") govern your access to and use of Hyphen's online store, website, mobile application, and any associated services (collectively referred to as the "Platform").

WBelow, you will find the terms and conditions that govern your use of this platform and outline the legal implications of utilizing our services online.

These terms apply to all interactions between the consumer and the store. This agreement becomes valid and enforceable upon your acceptance and registration in the store, in accordance with Article 10 of the Saudi Electronic Transactions System.

By using Hyphen - whether as a consumer purchasing products or services or in any other capacity - you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.

2- Definitions

  • Hyphen (Store): Refers to the online store, website, mobile application, and any other digital platforms operated by Hyphen.
  • User (Consumer): Any individual or entity accessing or using Hyphen's platform to browse, purchase products, or engage in any service.
  • Agreement: These Terms of Use, which form a legally binding contract between you and Hyphen.
  • Services: Any offerings provided by Hyphen, including the sale of products, customer support, and digital interactions.
  • Content: All text, graphics, images, software, trademarks, and other materials available on the Platform.

3 -  User Eligibility


  • To use Hyphen, you must be at least 18 years old or have the legal capacity to enter into contracts under applicable laws.
  • By registering an account or making a purchase, you confirm that you meet the legal requirements to enter this Agreement.

4 - Account Registration and Security

  • Users may be required to create an account to access certain features. You agree to:
    • Provide accurate and complete information during registration.
    • Maintain the security of your account credentials.
    • Notify Hyphen immediately of any unauthorized use of your account.
    • Be responsible for all activities conducted under your account.
  • Hyphen reserves the right to suspend or terminate accounts that provide false information or violate these terms.

5 -  Use of Services


  • Users agree to use the Platform legally, ethically, and in accordance with public morals and regulations of Saudi Arabia.
  • The following activities are prohibited:
    • Misuse of Hyphen’s products or services.
    • Engaging in fraudulent, misleading, or deceptive conduct.
    • Violating any intellectual property rights belonging to Hyphen or third parties.
    • Attempting to hack, disrupt, or interfere with the Platform’s functionality.
    • Posting harmful, abusive, defamatory, or illegal content.

6 - Orders and Payments


  • When placing an order, you agree that:
    • All information provided for the purchase is accurate.
    • You will comply with the stated payment terms.
    • Hyphen reserves the right to refuse or cancel orders for reasons including stock availability, pricing errors, or suspected fraud.
  • Payments must be made through approved payment methods available on the Platform.
  • All transactions are processed securely, but Hyphen is not responsible for any delays, errors, or failures caused by third-party payment providers.

7- Pricing, Taxes, and Fees

  • Prices displayed on the Platform are in Saudi Riyals (SAR) unless otherwise stated.
  • Hyphen reserves the right to update prices at any time.
  • Users are responsible for applicable taxes, duties, or additional charges imposed by law.

8 - Shipping and Delivery


  • Hyphen partners with third-party logistics providers to deliver orders.
  • Estimated delivery times are provided, but delays may occur due to unforeseen circumstances.
  • Users are responsible for providing accurate shipping details. Hyphen is not liable for losses due to incorrect delivery information.

9 - Returns and Refunds


  • Hyphen provides a return policy in compliance with Saudi consumer protection laws.
  • Products eligible for return must be unused, in original condition, and returned within the specified time frame.
  • Refunds will be processed through the original payment method within the stated period.
  • Some items may not be eligible for return due to their nature (e.g., customized or perishable goods).

10 - Intellectual Property


  • All content, designs, trademarks, and branding elements on the Platform are the exclusive property of Hyphen.
  • Users may not copy, reproduce, distribute, or modify any part of Hyphen’s intellectual property without prior written consent.
  • Unauthorized use of Hyphen’s content may result in legal action.

11 - Limitation of Liability


  • Hyphen makes every effort to provide an accurate, reliable, and seamless shopping experience, but does not guarantee:
    • Uninterrupted access to the Platform.
    • Error-free performance of the Platform.
    • Compatibility with all devices or software.
  • Hyphen is not liable for:
    • Indirect, incidental, or consequential damages.
    • Errors caused by third-party service providers (e.g., shipping delays, payment processing issues).
    • Loss of data or unauthorized access due to hacking or system breaches.

12 - Modification of Terms


  • Hyphen reserves the right to update or modify these Terms of Use at any time.
  • Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the new terms..

13 - Account Suspension and Termination


Hyphen may suspend or terminate a user’s account without prior notice if the user:

  • Violates these Terms of Use.
  • Engages in fraudulent or abusive behavior.
  • Uses the Platform in a way that may cause harm to Hyphen or other users.

14 - Governing Law


  • These Terms of Use are governed by the laws of the Kingdom of Saudi Arabia.
  • Any disputes arising from this Agreement will be resolved through the Saudi Arabian legal system.

15 - Contact Information


If you have any questions or concerns, please contact Hyphen customer support through our official channels.

📩 Email: info@hyphen.sa

🌍 Website: www.hyphen.sa

Thank you for choosing Hyphen Store!